At Sayme Sports, we strive to ensure your satisfaction with our products. Please read our Return Policy carefully to understand our procedures for returns and exchanges.
1. Returns and Exchanges
We accept returns and exchanges within 7 days from the date of delivery for non-personalized items only. Unfortunately, we cannot accept returns or exchanges for personalized items unless there is a defect or error on our part. Please double-check your customization details before placing an order.
2. Eligibility Criteria
To be eligible for a return or exchange, your item must be unused, in the same condition as received, and in its original packaging. It must also have the proof of purchase.
3. Defective or Incorrect Items
If you receive a defective or incorrect item, please contact our customer service team at info@saymesports.com within 3 days of receiving the product. We will guide you through the return process and arrange for a replacement or refund.
4. How to Initiate a Return or Exchange
To initiate a return or exchange, please follow these steps:
- Contact our customer service team at info@saymesports.com with your order number and details of the issue.
- Our team will provide you with instructions on how to return the item.
- Pack the item securely in its original packaging, including all accessories and documents.
- Ship the item to the address provided by our customer service team.
5. Refund Process
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If the return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
6. Shipping Costs
Shipping costs for returning items are the responsibility of the customer unless the return is due to a defect or error on our part.
7. Non-Refundable Items
Gift cards and personalized items (unless defective or incorrect) are non-refundable.
8. Contact Information
If you have any questions or concerns about our Return Policy, please contact us at info@saymesports.com.
Last updated: 03–02-2024